investigative interviewing, speech and voice analysis, forensics, surveillance, risk analysis, performance management and board interviews skills. All training and activities aimed at increasing the capacities at the strategic and operational levels of the police and the other public safety agencies in line with current European standards. By offering high quality and cost-effective training programmes and advice, the Department enhanced the overall effectiveness and efficiency of the public safety agencies, thus directly improving the overall delivery of service for all communities living in Kosovo/UNMIK. The Department further developed comprehensive train-the-trainer programmes in order to sustain the professional development process. This is meant to enhance the overall capacities of the public safety agencies, thus enabling them to continuously improve their delivery of services to all communities residing in Kosovo/UNMIK. Through its joint agency educational programmes, the Department helped in establishing a modern democratic training method at all levels, through joint agency educational programs. In 2010, the Department organized a specialized investigative interviewing techniques training in order to provide the Kp with a stable mechanism and standard procedures in the field of investigative interviewing. At the end of this course, the trainers from the Kp were ready to use the comprehensive training material and conduct future courses by themselves. Another in-house training in 2010 focused on the risk assessment analysis skills of the Risk Assessment Unit and Department of Crime Analysis of the Kp, enabling respective Kp officers to draft proper recommendation reports on risk assessment operations. In 2010, the Department continued to support public safety agencies in identifying and qualifying local trainers to conduct in-house trainings, but also utilized more of its own capacity in drafting and conducting training activities. Five out of fifteen training development projects were conducted by the Department’s expert, which has proven to be time and costeffective. Upon request from the KP and KCPSED, the Department revised the Midlevel Management Training Programme. The final results and analysis of the conducted surveys, interviews and questionnaires were planned to be presented in early 2011. This was expected to enhance the level of professional training offered to Kosovo Public Safety Agencies. Public Safety Development The Department, through its Special Advisory Unit, supported the KCPSED in the process of accreditation, certification and internal reorganization through monitoring, advising and implementing various activities (workshops, participating working groups, etc.) in close cooperation with the MoIA, Ministry of Education Science and Technology (MEST), Kosovo Accreditation Agency (KAA), and National Qualification Authority. In 2010, the Department continued advising the KCPSED on compliance with recommendations issued by the Agency for Quality Assurance through the Accreditation of Study Programmes (AQAS). The Department organized a workshop and participated in a working group on strengthening legal framework of the KCPSED to enhance internal and external communication, strengthen operational and functional collaboration between the KCPSED and its constituent public safety agencies The Department improved KCPSED’s relation with local institutions and established contact between KCPSED and the Agency of Kosovo Archives to enhance the archiving system through conducting archiving training for KCPSED staff on storing students’ records and classification of files. 39