Throughout 2010, the Department actively supported the draft process of the new Law on KCPSED, which was to be reviewed by the Parliament in 2011. The Department conducted a workshop to finalize the draft of the Administrative Instruction on the Internal Organization and Structure of the KCPSED. Representatives of the Centre’s management, public safety agencies, MoIA, U.S. Justice Department, and ICITAP took part in this workshop. The new internal structure of the KCPSED reorganized the departments, divisions, sections and units by defining profiles and responsibilities; and aimed at ensuring better utilization of internal resources as well as improving quality of service and education for upcoming generations of trainees. KCPSED Administrative Direction is the first piece of legislation, defining in details the responsibilities, and organizational structure of the KCPSED, which was approved by the MoIA. It was to be further modified after the Law on KCPSED was promulgated. In order to improve the quality of driving training for new cadets and other members of public safety agencies and to enable them to safely drive in adverse road conditions, the Department donated a Skid Car System (mechanic device mounted under the vehicle that simulates slippery road conditions) together with a car (VW Golf VI) to the KCPSED. The equipment will enable the KCPSED to conduct driving training courses that resemble extreme weather conditions for staff of all public safety agencies, which could ultimately reduce the number of accidents caused by the lack of appropriate driving skills. Aiming to improve the quality of the first aid response at local level in Kosovo/UNMIK, the Department together with the International Trauma Life Support (ITSL), and supported by the World Health Organization (WHO), organized two training courses on emergency trauma patients’ care for 40 emergency service professionals from 26 Kosovar municipalities and five members of the Kp. The main objective of this training was to enhance the knowledge and capacities of the local medical workers in the pre-hospital care, rapid assessment, appropriate intervention and identification of immediate life threats based on the ITLS programme; and to identify the best candidates who would serve in the future as local instructors in order to establish an ITLS chapter and a regional training centre in Kosovo/UNMIK. Public Safety Awareness As public confidence is a key element to ensure democratic development and a transparent security sector for all communities of Kosovo/UNMIK, the Department’s Public Safety Awareness component of the Special Advisory Unit recommended and implemented a number of activities that lead to the awareness raising and enhancement of co-operation and interaction between the institutions of the security sector and the people of Kosovo/UNMIK. The Department, in co-operation with the MoIA and other relevant stakeholders, continued to support the Kp, the Agency for Emergency Management, Customs Services, and the KCPSED in their endeavour to improve their public image. The Department, inter alia, conducted research, monitored and analyzed the performance and the effectiveness of the security and public safety institutions, in particular of those related to the internal and external communication and public outreach performance. It also implemented capacity building measures for specified civil servants and other professionals in the security sector of Kosovo/UNMIK, with learning objectives that focus on the duty to release vital security and safety information to the public, exploring the most effective methods of communicating such information and related ways of increasing public confidence in the public safety institutions of Kosovo/UNMIK. During 2010, the Department assisted the KCPSED with training courses delivered to the Press and Public Officers, based on job-specific training requirements to improve the internal and external information management system. This effort concentrated on developing the 40