INSTITUTION OF THE HUMAN RIGHTS OMBUDSMAN OF BOSNIA AND HERZEGOVINA Example: 52 The complainants, a mother and her two daughters applied to the Social and Housing Affairs, Health Care, Displaced Persons and Refugees Department of the Mostar Town to allocate them a social housing unit in Mostar and they will dully pay the associated costs. The reason for their request is their status of victims of domestic violence committed by her husband and the father of her daughters. After the Ombudsman's intervention the complainants were invited to the mentioned Department and handed over the keys of an single bedroom apartment. The case was resolved successfully. 4.3. Police Work of the police is very important in every society. The police is the authority that should be the guarantor of public safety. The police have many tasks in this regard: protecting people and property, ensuring compliance with applicable laws and regulations, protecting and respecting citizens' fundamental rights and freedoms, preventing and combating crime, maintaining law and order, and providing assistance and services to citizens. Actions of police officers are determined and based primarily on the provisions of the Law on Border Police of Bosnia and Herzegovina 53, the Law on Police Officers of Bosnia and Herzegovina 54, the Law on Police and Internal Affairs of Republika Srpska 55, the Law on Internal Affairs of the Federation of Bosnia and Herzegovina 56, the Law on Police of Brčko District of Bosnia and Herzegovina 57, and cantonal legislation on internal affairs. In 2019 out of all received complaints 154 were related to the police, and the Ombudsman issued five recommendations. Complaints against the police can be classified as follows: actions of the police toward the citizens 58, police officers status issued and labor relations including the ranks and professional advancement and promotion 59. Complaints in the field of the police actions of the police toward the citizens are linked to the excessive use of force, that is, exceeding the powers by the police officers in carrying out the official duties. In such situations the citizens can use the internal control mechanism 60 and initiate internal investigation proceedings. Ž-MO-05-55/19 Official Gazette of Bosnia and Herzegovina no. 50/2004, 27/2007 and 59/2009 54 Official Gazette of Bosnia and Herzegovina no. 7/2004, 63/2004, 5/2006, 58/2006, 15/2008, 63/2008, 35/2009 and 07/2012 55 Official Gazette of Republika Srpska no. 57/2016 i 11/2006 56 Official Gazette of the Federation of Bosnia and Herzegovina no. 49/2005 and 81/2014 57 Official Gazette of Brčko District of Bosnia and Herzegovina no. 31/2009, 60/2010 and 31/2011 58 Ž-BR-05-39/18 59 Ž-SA-06-429/18, Recommendation P- 201/18 dated 27 August 2018 60 Organizational units/offices/services of the ministries of interior monitor and control the lawfulness of police work related to abuse of office, exceeding of official authority and possible involvement of police officers in criminal activities, conduct investigations and internal procedures to prevent and detect perpetrators of illegal actions, propose measures and actions as a result of internal procedures for examining the accuracy of allegations from citizens' complaints and complaints regarding the conduct of police officers, ensure that police officers act in accordance with relevant regulations, in the interests of lawful and professional conduct, strengthening trust and police cooperation and community. 52 53 26