INSTITUTION OF THE HUMAN RIGHTS OMBUDSMAN OF BOSNIA AND HERZEGOVINA even worse. Social assistance is symbolic and cannot ensure the basic necessities of its beneficiaries. In their reports Ombudspersons pay a great deal of attention to social protection. Aiming at highlighting all specific aspects of this topic, in 2019 Ombudspersons prepared their ''Special Report on the Situation and Challenges Facing the Social Welfare Centers in Bosnia and Herzegovina'' 208. Example: 209 The Ombudsman processed a complaint related to housing. The complainant notes that he addressed the competent authorities in multiple occasions in order to resolve his housing issue. He points out that he belongs to the category of demobilized veterans, that he is in a beneficiary of the Social Protection Service of the Municipality of Novo Sarajevo, and that he sleeps in the tent settlement of demobilized fighters in Sarajevo. From the submitted documentation, it is evident that this is a former member of the armed forces of the Army of Bosnia and Herzegovina, that he suffered bodily injury of a certain category on basis of which he receives financial assistance in form of disability benefits. In this case Ombudspersons issued a recommendation 210 to the Ministry of Veterans' Issues of the Sarajevo Canton, which submitted its reply claiming that the complainant meets all necessary requirements to be granted a rented apartment, but currently no apartment is available. The case is closed with remark that the Ombudsman's recommendation was not implemented. Example: 211 The Ombudsman processed a complaint in which the Ministry of Health and Social Policy of the Central Bosnia Canton was identified as a responsible party regarding the violation of social security rights. Deciding on the complainant's request for permanent financial assistance, the Public Institution Social Welfare Center Novi Travnik issues decisions recognizing the complainant's right to permanent financial assistance, which the Ministry annuls every time in the procedure of reviewing the first instance decision. Ombudspersons issued a recommendation to the Ministry 212. The Ministry replied that the Ombudsman's recommendation cannot be implemented. 6.5. Health care The right to health care is established by the European Social Charter. In Bosnia and Herzegovina, the issue of health care is regulated by laws at the level of the entities and the Brčko District of Bosnia and Herzegovina, and the cantons have to implement the established policies and legislation. n 2019 the Department registered 74 cases in the field of health care, and recommendations were issued in 19 cases. Complaints related to the failure of health insurance funds to reimburse the costs to be borne by them, the inability to provide health care due to the unavailability of drugs to Ž-BL-01-302/19; October 2019 Ž-SA-04-1004/18 210 P-53/19 dated 19 February 2019 211 Ž-SA-04-37/19 212 P-264/19 dated 12 December 2019 208 209 56