ANNUAL REPORT ON THE RESULTS OF THE ACTIVITIES OF THE INSTITUTION OF THE HUMAN RIGHTS OMBUDSMAN OF BOSNIA AND HERZEGOVINA who in the previous period 464 had no opportunity for professional development through workshops and online training on the topic of protection against discrimination, held in co-operation with the OSCE Mission to Bosnia and Herzegovina, training on the implementation of the Law on Prohibition of Discrimination in Bosnia and Herzegovina, as well as the legal basis of action and working methods of the Institution for representatives of public institutions and civil servants in the Brčko District of Bosnia and Herzegovina 465, while the same training was conducted for civil servants and public authorities in Canton 10466. Also, within the Pilot Project "Inclusion of LGBTQI Issues in Open Government Approaches in Bosnia and Herzegovina", representatives of the Department for the Elimination of All Forms of Discrimination held a workshop 467 on the Presentation of the main findings of the Human Rights Ombudsman Institution of Bosnia and Herzegovina: what are the challenges? 10.1. Overview - a comparison with the previous period In 2019, the Institution registered a total of 206 cases in which citizens reported violations of the provisions of the Law on Prohibition of Discrimination in Bosnia and Herzegovina, which is two cases less than in 2018. At the Regional Office in Sarajevo, 124 complaints were received, at the Headquarters of the Institution in Banja Luka - 66, at the regional offices in Mostar and Brčko six complaints and four complaints at the Field Office in Livno. A total of 42 recommendations were issued, of which seven were implemented, in 16 cases the recommendations were not implemented, in three cases cooperation with the designated responsible authority was made, and for 16 recommendations no response was received. Below we provide a comparative overview of the complaints received and the number of recommendations issued for the period 2015-2019: 250 206 196 200 174 159 150 150 Number of cases Issued recommendations 100 50 0 49 27 2015 2016 39 26 2017 2018 464 42 2019 Training for employees of the Human Rights Ombudsman Institution of Bosnia and Herzegovina was carried out as part of the project "Strengthening the Capacity of the Human Rights Ombudsman Institution to Combat Discrimination", which is part of a joint program of cooperation between the European Union and the Council of Europe "Horizontal Support Facility for the Western Balkans and Turkey" , funded by the European Union and the Council of Europe 465 Held on March 26, 2019 and December 3, 2019 in Brčko 466 Held on November 19, 2019 in Livno 467 Held on October 8, 2019 at Jahorina 115