ANNUAL REPORT ON THE RESULTS OF THE ACTIVITIES OF THE INSTITUTION OF THE HUMAN RIGHTS OMBUDSMAN OF BOSNIA AND HERZEGOVINA In their complaints, however, the citizens express lack of trust in internal control mechanism since in majority of cases the claims against police officers be assessed as not having grounds 61, or the citizens be informed about the results of the internal investigation in a document not granting any legal remedy 62. In such cases the Ombudsman informs the complainants that its powers do not include the review of the decisions made in the internal control process by the police authority, but that the Institution repeatedly stated in its annual reports that citizens were dissatisfied with the proceedings of the police internal control system. 63 Example: 64 The Ombudsman received a complaint against the Police of Brčko District of Bosnia and Herzegovina in respect of the complainant's report dated 27 October 2015. In this report the complainant indicated that her son is a person with special needs and that he was hurt on the mentioned date, which she reported to the Police of Brčko District of Bosnia and Herzegovina, but their adequate and professional action in this case was missing. In this case the Ombudsman issues its recommendation 65 to Police of Brčko District, and the Prosecutor's Office of Police of Brčko District of Bosnia and Herzegovina 66 as a body before which the investigation of the mentioned case is pending. The most recent letter of the Police 67 reveals that investigation in this case has not finished yet. Example: 68 Based on a newspaper article published on 25 April 2019 at the portal izdvojeno.ba titled Border police held migrants in cages donated by EU claiming that it happened on the premises of the Border Police Detention Unit – at the international border crossing „Klobuk“ on 22 April 2019 the Ombudsman opened an ex officio investigation. In the course of this investigation Ombudspersons asked the Border Police to plea as to these allegations and furnish the Ombudsman with information and data on the premises where foreign citizens are detained, and the circumstances of this particular case. The Border Police plead as requested 69 informing Ombudspersons on the existence of detention premises at the concrete border crossing, but these premises were built in accordance with the European standards. Representatives of the Ombudsman visited the international border crossing „Klobuk“– Trebinje and the Border Police Unit located there and did not find any human rights violation. Example: 70 In a complaint registered with the Ombudsman a citizen complained of two police officers of the Internal Control Department within the Ministry of Interior of Canton 10. Asked to plea as to these allegations, the Department replied 71 that they conducted the appropriate proceedings and found that the complainant was not subject to torture, blackmailing and disdain as claimed in his complaint. Ž-SA-05-51/19 A document no.: 08-05/1-1/-05.3-15/19, dated 18 February 2019 63 2018 Annual Report on the results of the activities of the Institution of Human Rights Ombudsman of Bosnia and Herzegovina , p. 34. https://www.ombudsmen.gov.ba/documents/obmudsmen_doc2019030109434379bos.pdf, 64 Ž-BR-05-39/18 65 P-6/19, dated 03 December 2018 66 Ž-BR-05-40/18 67 A reply no.: 14.02.2-04.2-73588/19, dated 18 October 2019 68 Ž-SA-05-474/19 69 A document no.: 17-07-04-3-4198-3/19 dated 06 May 2019 70 Ž-BL-05-456/19 71 A document no.: 02-03/1-04-11550/19 dated 11 July 2019 61 62 27