ANNUAL REPORT ON THE RESULTS OF THE ACTIVITIES OF THE INSTITUTION OF THE HUMAN RIGHTS OMBUDSMAN OF BOSNIA AND HERZEGOVINA After the Ombudsman's inquiry, the Ministry submitted a decision of the second instance body which decided on the complainant's appeal, which successfully completed the procedure. 6.2. Pensions In 2019 the Ombudsman received 217 complaints regarding violations of pension insurance rights. A total of 11 recommendations were issued. The registered complaints referred to the length of the proceedings in the first and second instance regarding the recognition of the right to a pension, as well as certain irregularities in the calculation of the monetary amount of pensions. In addition, the problem is the slow procedures for recognition and exercise of rights if the complainant has worked in other countries, i.e. procedures related to the recognition of a proportionate part of the pension, which is borne by different insurance providers, in accordance with social security agreements Bosnia and Herzegovina has signed with other countries. Example: 197 In her complaint the complainant designated the Pension and Disability Insurance Fund of the Republika Srpska as the responsible party for the violation of the right to a family pension. The complainant states that the judgment of the Regional Court in Banja Luka in the administrative dispute upheld her lawsuit, annulled the disputed act of the responsible party and returned the case for retrial. The complainant claims that the Pension and Disability Insurance Fund of the Republika Srpska exceeded the deadline as it has the obligation to immediately, and no later than within 30 days from the day of delivery of the said judgment, pass a new administrative act. At the written request of the Ombudsman, the responsible party submitted a statement claiming, among other things, that they processed the mentioned case and issued an appropriate decision, which successfully completed the procedure. Example: 198 The Ombudsman processed a case in which the complainant identified the the Pension and Disability Insurance Fund of the Republika Srpska, Banja Luka Branch Office as the responsible party for the violation of his right to pension. In his complaint he claim that he addressed the Fund with a request for a pension on 03 October 2018, but until the moment of addressing the Ombudsman, he did not receive any answer to the submitted request. At the written request of the Ombudsman, the Banja Luka Branch Office informed Ombudspersons that they duly requested confirmation of the length of service from the Republic Fund of Serbia under the bilateral agreement and in the form provided for in the said agreement, but did not get any answer even after the multiple urgencies. After that, the Ombudsman sent a letter to the Protector of Citizens of the Republic of Serbia, to address the Republic Pension Insurance Fund of the Republic of Serbia within his competence and request confirmation of length of service on a form SRB-BIH 205. The Protector of Citizens of the Republic of Serbia informed the Institution that the competent Fund provided it with confirmation of length of service completed in the Republic of Serbia. After a while, the complainant informed the Ombudsman that he received a decision of the Banja Luka Branch Office according to which he realized his right to a proportional part of the old-age pension. 197 198 Ž-LI-04-79/19 Ž-BL-04-72/19 53