EATIP, Argentina http://tinyurl.com/qgy88xp Regional seminar presentation on SACH, Pakistan (Power point presentation, 9.1mb) SACH, Pakistan http://tinyurl.com/oyev7v8 Measures for Personal Safety (Power point presentation, 172Kb) INREDH, Ecuador http://tinyurl.com/orv658f 3.4 The steps in providing rehabilitation There are a number of basic features of a rehabilitation service and most importantly these must respond to the human rights, health care and community contexts you work in. However, responding to the operational possibilities and limits of your context is important to ensure a basic framework is in place for appropriate rehabilitation responses are adequate and safe for both the service users and providers. In this section we have included the basic structure and features of a rehabilitation service that you are encouraged to establish, either as part of a community response or - if resources and efficiencies allow - within the confines of your rehabilitation service. 3.4.1 Referral criteria and client registration Each rehabilitation centre or service will be designed to be appropriate to the local context. Some services are provided on a one-stop basis – the person who is referred is assessed and supported in the same centre/service. Other centres or services will be structured to provide different levels of screening and assessment, based on information available for each client/family. For example, some services will accept and register a client based on a referral letter from another professional, an agency or - in the case of a self-referral - by the client themselves. Other services will conduct an initial assessment (sometimes called an intake assessment) and register the client’s details to discuss in a team or with colleagues to determine if the client fits the service referral criteria. Deciding referral (service) criteria In deciding who is a client and who is not, it is important to establish referral criteria which rehabilitation centres/services may need to consider - in other words criteria to help a centre/service to decide if the person who is referred/self-referred to the service can be offered any services. In developing referral criteria it is good practice to consider:  What is the definition of torture survivors used by the service (to include perpetrators, or particular survivors only etc.)? Who will decide whether the individual and/or their family members fit the definitions you decide upon in your centre/service? Will this be one staff member/manager who makes this decision or will it be a team decision? If it is a 16