Average length of inquiries An inquiry case-file stays open from the time the letter which leads to it being opened is received until information concerning the action taken in its regard is sent to the people who referred the case to the CGLPL and to the authorities, who are asked to give their observations. This interval therefore includes the time it takes to respond to the initial letter of referral, the response time of the authority called on and then the time it takes for the CGLPL to inform the persons concerned of the action taken in relation to their case. The average response time for authorities called on by the CGLPL, between 1 January and 30 November 2016, was 81 days, so around three months. 34.11% of feedback was received in under a month, 25.43% after one to two months and 40.46% after more than two months. 386 inquiry case-files were closed between January and November 2016 (versus 596 in 2015). The average length of time taken by inquiries was 9 months (versus 10 months in 2015). Almost 60% of them took less than 8 months. Duration Number of casefiles 2016 Percentage 2016 Cumulative percentage 2016 Cumulative percentage 2015 Less than 6 months 153 39.64% 39.64% 32.21% From 6 to 12 months 150 38.86% 78.50% 70.30% More than 12 months 83 21.50% 100% 100% Total 386 100% 100% 100% Primary grounds upon which verifications were taken up with the authorities The CGLPL may request observations concerning various different issues from authorities to which cases are referred. However, the CGLPL defines each inquiry case-file on the basis of the primary grounds for verification. Primary grounds with regard to health institutions catering for persons hospitalised without their consent Psychiatric hospital grounds Total Solitary confinement (grounds provided, conditions, traceability) 6 Access to health care (psychiatric, somatic) 3 Preparation for release (preliminary discharge) 2 Relations with the outside world (visits, correspondence) 2 Assignment (readmission after UMD) 2 Processing appeals (time) 1 Internal order (management of incidents) 1 Procedure (non-compliance with procedure) 1 Total 18 Primary grounds concerning penal institutions Penal institution grounds Total Access to healthcare (somatic, specialist, psychiatric, etc.) 56 Relations with the outside world (access to visiting rights, telephone, etc.) 51 Transfer (requested, administrative, conditions of the transfer, etc.) 35 Physical conditions (accommodation, hygiene/upkeep, canteens, etc.) 32 Activities (work, IT, education/training, sports, etc.) 31 112