86 Example To increase its accessibility to migrant groups, the Portuguese Ombudsman signed a co-operation protocol with the Office of the High Commissioner for Immigration and Intercultural Dialogue in 2012. The Office of the High commissioner for Immigration and Intercultural Dialogue committed to help raise citizen’s awareness of the Ombudsman’s functions and means to submit a complaint. The protocol specifies that the National Centres for Immigrant Support should make available free Internet access to the Ombudsman’s website as well as provide assistance to victims with filling out complaint forms, whenever requested. HANDBOOK FOR NHRIs ON WOMEN’S RIGHTS AND GENDER EQUALITY and migrant communities. Finally, partnerships with grass-roots organizations and local NGOs can serve to offer information and contact points for women so that they can access NHRIs. While the majority of NHRIs reported taking specific measures to increase accessibility to women, few institutions provided details about what measures were actually used. This is a potential area for future discussion. For example, the extent to which regional or satellite offices are used by women, or whether women from vulnerable groups in fact attend meetings offered by NHRIs is not clear. The issue of whether women from isolated and vulnerable communities file complaints with the NHRI or whether the NHRI communicates with civil society organizations on the ground to facilitate these complaints should also be further explored. Questions to consider ? What steps can the NHRI take to ensure that it is accessible to women? For example, can the public access the NHRI easily, from both urban and rural areas, using public transportation? Is the office open after hours (in cases where in-person attendance is required), and is there some form of childcare provided? ? How can the NHRI increase its accessibility to women from vulnerable groups, such as refugees, migrants or persons with disabilities? ? Can human rights complaints be filed online or can information be sought via a toll-free telephone line? ? Can the NHRI maintain the confidentiality of women who are victims of or witnesses to violence/violations and ensure their protection? Does the location and layout of the NHRI office support the need for confidentiality?