ANNUAL REPORT 2019-OMBUDSMANNATIONAL PREVENTIVE MECHANISM 3.3.8. Overview of given recommendations Prior to the preparation of this Annual Report, no responses were received from the Kumanovo Prison and the Directorate for Execution of Sanctions, due to which the following is an overview of the recommendations given: Raview no.31 Overview of recommendations given to Kumanovo Prison ncreasing the number of employees/staff hired in the Open Unit in Kriva Palanka, and in case of possible new employments it is necessary to take care that the prison staff is professional and trained, familiar with the procedures and standards in the part of dealing with persons deprived of liberty and their rights, whereby by each transferring of staff from other institutions there must be previous training and skills must be acquired for work in places where persons are deprived of their freedom; In communication and coordination with the representatives of the local self-government, to take urgent measures to ensure proper and safe access to the building of the Open Unit; Replacing worn-out mattresses with new ones and providing clean bedding and appropriate blankets for each convicted person; Renovating the toilets in order the ensure the privacy of the convicted persons, functional sanitary units adapted for people with special needs, removing all items that could be used as items for injury/self-harm, especially damaged mirrors that need to be replaced with mirrors made of non-breakable material and repairing of the electrical installation in the toilets; Premises previously used to carry out disciplinary measure - solitary confinement to be renovated and converted To provide functional and properly equipped official vehicles for transport of convicts from the Open Unit; The Management of the Prison to address the public health institution that performs primary healthcare in the network of health institutions in the area of the headquarters of the Open Unit of the Kumanovo Prison in order to emphasize the need to hire health personnel who will perform regular checks of the health and needs of convicts; Establishment of a formal system of complaints, and officials to undertake action to familiarize convicts with their right to submit a request for realization of a right, legal interest or complaint (to ensure that each convict is given copies of forms for submitting a request that is a complaint, and to explain to those who are illiterate in a way that is easily understood by them indicating the possibility that they can consult an official who will help them to compile the request, that is, the complaint.); 132