3.3.5. Complaints system The Unit has not established an internal formal mechanism for submitting written complaints. In this regard, it was emphasized that the convicted persons are in direct contact with the head and other officials in the Department on a daily basis and can complain to them without hindrance and address them for any request. However, the team of the National Preventive Mechanism recommended and stressed the need to establish a formal system, as provided in the Law on Execution of Sanctions, especially due to the fact that the director of the Kumanovo Prison very rarely visits this Unit. 3.3.6. Procedure for determining disciplinary liability and imposing a disciplinary sanction The head of the Unit, as well as the other officials, pointed out that no disciplinary proceedings have been initiated for a long time, nor has any disciplinary sanction been imposed. This is confirmed by the records of initiated disciplinary proceedings and disciplinary sanctions, where not a single case was registered, as well as the statements of the convicts themselves who stated that no disciplinary proceedings are being conducted against any of them. In this regard, the convicts, as well as the officials, pointed out that due to the open treatment they have, no one wants to risk taking actions contrary to those prescribed by the House Rules. 3.3.7. Resocialization In the Open Unit of the Kumanovo Prison in Kriva Palanka there is one educator, who is also the head of the unit, as well as 2 instructors, one of whom is a cook. In this respect, the head of the Unit, that is, the educator pointed out that most often the treatment activities, given the small number of convicts, are carried out individually, and the intensity depends on the needs, which is why in cases when there is a need one convict has several meetings during the day. www. ombudsman.mk 131