CAT/OP/MEX/1/Add.2 • 20 basic rules of juvenile justice; • Other noteworthy publications: • Handbook on oral proceedings; • Crime prevention: experiences, models and discussion; • Criminal trials: international, comparative and Latin American perspectives. C. Public policies in the state of Jalisco 225. Practical measures are being taken in the state of Jalisco to prevent acts of torture in prisons and juvenile detention centres, including, in particular, the following: • Direct supervision of personnel in the different units and also of inmates by prison governors; • Provision of information in each cell block, setting out inmates’ rights and obligations; • Installation of mailboxes in the different areas of the prison premises for the submission of complaints by inmates and visitors and of requests for interviews; • Holding of interviews by specialized units to deal with complaints or allegations made by prisoners; • Visits to cells by the prison inspectorate and social rehabilitation administrative office to enable inmates to express their concerns and anxieties and to report abuse or improper behaviour by penitentiary personnel or other inmates; • Handling of enquiries concerning prisoners’ legal status; • Daily surveillance and inspection of cell blocks to prevent abuse or improper behaviour by inmates; • General training in human rights for prison personnel through courses given by instructors of the Human Rights Commission with a view to preventing abuse by public servants against prisoners; • Inmates’ access to telephone communication with their relatives; • Medical assessment of all inmates admitted to or discharged from prison and recording of their physical condition in injury reports; • Administrative imposition of coercive or disciplinary measures for acts committed by public servants in violation of prison regulations or state legislation on the enforcement of penalties; • Assessment by the prison interdisciplinary board of the severity of inmates’ breaches of conduct for purposes of imposition of penalties and, where a breach warrants segregation, preparation of the relevant injury report by the medical unit prior to the inmate’s relocation to the appropriate cell; • Observance of the right to receive visitors on days and at times allocated by the prison; • Distribution of the Istanbul Protocol and other material to personnel working in the areas of psychology, medicine and criminology to assist in the performance of their duties and strengthen respect for every inmate’s human rights; GE.13-41196 (EXT) 65