Implementation of the Duties and Powers of the National Preventive Mechanism in 2012 Complaint procedures The complaint procedures of police stations vary. Almost all police stations keep a book of comments and complaints and the majority of police stations also keep letter boxes available to detained person to anonymously submit their comments or complaints. This may also be used by foreign nationals who are not especially informed on Slovenian regulations and options to make complaints regarding the work of officials (under the assumption that a letter box is adequately marked in a foreign language). It is noteworthy that PS Podlehnik had placed a box for anonymous complaints in a corridor in front of the duty policeman’s office as recommended by the NPM upon the previous visit. During the visit to PS Žalec, the comments and complaints book was not in its position (a wooden shelf in the corridor, in front of the duty police officer’s teller window) to be available for clients willing to write down their opinions, but instead, it was in the duty police officer’s office. In front of the entrance into the PS Žalec, there is a letter box which is intended for letters of comments and complaints, according to the assistant commander’s explanation. However, from looking at the letter box, it was not possible to guess that it was actually intended for such a purpose, which is why the NPM proposed that the letter box be marked appropriately. It was also reported in the Ministry of the Interior’s response report, that the NPM’s proposal had been taken into consideration and a suitable inscription was put on the box. The NPM recommended the BPS Bistrica of Sotli to place its comments and complaints book in the office of a duty officer or an officer in charge of the shift where it would be more easily accessible than if located in the office of an administrator. In its response report, the Ministry of the Interior notified the NPM that the comments and complaints book had already been placed in the office of an officer in charge of the shift. The Ministry of the Interior similarly reported about the case of PS Kozina, specifically, that the comments and complaints book had been placed in a visible position, behind the glass window of a room where the duty police officer is located, so that it is visible to all clients. When a client wishes to register a note in the book, police officers make that possible. Access to police stations for the disabled and parking places for clients, including the disabled Several police stations have suitable and organized access for the disabled (a lift for the disabled or at least a bell which enables a disabled person to warn a duty police officer of his/her arrival) and toilets for the disabled which makes it possible for the police station to also detain persons with disabilities. It was only in PS Šentjur pri Celju where access for the disabled was not provided for which is why it was proposed by the NPM that the possibility of at least installing a bell be considered. National Preventive Mechanism in the Republic of Slovenia under the Optional Protocol to the UN Convention against Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment 51