Visits in 2016 observations suggested that the staff generally acted in a professional and respectful manner in relation to the inmates. The majority of the inmates interviewed stated that they felt safe in Norgerhaven Prison. However, a not insignificant proportion of the inmates stated that they felt unsafe in the prison. A review of the prison’s incident reports documented relatively serious episodes of violence. Findings suggested that it can be challenging for staff to keep an eye on the inmates’ activities in some parts of the prison. Access to health personnel in the prison appeared to be good compared with many high-security Norwegian prisons. The information obtained suggested that the inmates were generally offered an appointment with a doctor or nurse in a short space of time. The health department carried out admission interviews with the inmates within 24 hours of their admission, and the health assessments made were 41 thorough. However, there were some instances of breaches of confidentiality, including during the distribution of medication. In general, the physical conditions in the prison appeared to be good. The Ombudsman would like to emphasise that the large exercise yard, in combination with a flexible scheme for the serving of sentences, constitutes a good area for physical activity and recreation. The exception was the cells, which provided relatively limited opportunities for the inmates to move around. After the visit The visit report was published in March 2017, and the Parliamentary Ombudsman has asked to be informed about the follow-up of the report's findings in June 2017. Norgerhaven Prison