38 npm annual report 2016 /observations and recommendations • After its renovation, the prison no longer had a library and loans from public libraries were not allowed. As a consequence of these observations made by the inspectors of the Criminal Sanctions Agency’s Central Administration, the prison set up a library, which was located in a very small room which prisoners could not access one unit at a time. Library visits were also not included in the daily schedules of units. The library had a very limited book collection, and foreign-language literature was mainly available in Russian (Mikkeli). Comment: The Deputy-Ombudsman was of the view that the library service of a prison did not meet the requirements laid down by law. According to the prison, prisoners now have access to the library one unit at a time once a week without prior registration. • The Deputy-Ombudsman recommended that the prison should consider moving the library to the multipurpose room, which seems to have no other use. The Deputy-Ombudsman pointed out that the mail send to prisoners should be delivered as soon as possible, not only 2 or 3 times a week. (Oulu) Treatment, equal treatment • All female prisoners did not have the opportunity to have a sauna (Oulu). • Prisoners placed in the isolation unit did not have the opportunity to shower daily (Pelso). • Answers to inquiry forms only included the initials of the replying staff member instead of his or her signature, name and title. Prisoners’ questions were not always answered, and the language used was sometimes inappropriate (Mikkeli). Comment: The prison emphasised the correct procedures and practices to its staff. • One prison applied a permission of leave policy that diverged from those of other prisons without a justifiable reason. Due to policy differences, prisoners are not treated equally with the inmates of other prisons when granting permissions of leave (Mikkeli). Comment: According to the prison, special attention has since then been given to granting permissions of leave.