52 Serbia Ministry of Interior – Bureau for Complaints and Grievances Fundamental activity of the Bureau for complaints and grievances is enforcement of the rules regulating a procedure of resolving complaints filed against police officers by citizens and legal persons who assume that their rights and freedoms have been violated by any unlawful or improper action of a police officer to encourage effective action to combat crime through a proper organisation of available professional resources, The Bureau maintains regular contacts with citizens and takes actions upon complaints, pleas, proposals and other written documents addressed to the The Bureau receives and processes complaints submitted to the Cabinet of the Minister, provides professional and administrative support to the work of a Commission for resolving complaints based within the Ministry HQ, provides professional assistance to the authorized personnel and commissions resolving complaints within the organizational units of the Ministry, keeps prescribed records and provides the Cabinet of the Minister with reports pertaining to submitted complaints, establishes direct contacts with complainants and carries out other activities related to a complaint procedure. combating crime. (Article 180, Law on Police and Rulebook on resolving complaints). tackle crime and ensure law and order and public security.