61 Police and Crime Commissioners 2012 by the Home Office. PCCs are elected representatives who work to ensure that police forces It sets standards for the way the police handle complaints and, when something has gone wrong, it helps the police learn lessons and improve the way it works. way police have dealt with their complaint. PCCs' responsibilities include: Appointing chief constables and dismissing them when necessary; Holding the chief constable to The IPCC is also responsible for dealing with serious complaints and conduct matters relating to staff at the National Crime Agency (NCA), Her Majesty’s Revenue and Customs (HMRC) and Home Office immigration and enforcement staff. forces. In addition, police forces must refer the most serious cases whether or not someone has made a complaint – to the IPCC. The IPCC may decide to investigate such cases independently, manage or supervise the police force’s investigation, or return it for local investigation. As part of its role in securing and maintaining public confidence in the complaints system, the IPCC uses learning from its work to influence changes in policing, ensure accountability and spread best practice and high standards of customer service.