ANNUAL REPORTOF UKRAINIAN PARLIAMENT COMMISSIONER FOR HUMAN RIGHTS 60 The Commissioner provided the Verkhovna Rada of Ukraine with a note requesting to supplement the draft law with the provisions on the rights of individual debtors entitling them with the right to appeal the activities of debt collection companies, foreseeing a mechanism for termination of activities prohibited during debt collection, as well as types and amount of administrative responsibility for activities that the debt collection companies are prohibited to undertake. CHAPTER 2 Ensuring citizens’ rights to adequate quality of transport services Yet another urgent issue is the protection of the rights of consumers of transport services, the state guarantees of which are set at the legislative level. Following monitoring of mass media reports, the Commissioner revealed numerous violations of citizens’ rights to transport services. The major part of such violations concerned the passenger road transportation, including providing such services without a valid license for this type of activity (70% of the total) and constant changes in the schedules of buses of intercity regular services (30%). In response to the revealed violations of consumers’ rights to quality passenger transportation services, the Commissioner submitted the respective requests to the Patrol Police, National Police of Ukraine, the Ministry of Infrastructure, the State Service of Transport Security and the State Labour Inspection. Pursuant to these requests, these agencies carried out road inspections of the owners of vehicles providing passenger transport services, as well as checks on transportation companies that provide irregular passenger transportations. According to the National Police of Ukraine, 4,218 violations of law on road transport were detected and administrative penalties were imposed for a total amount of UAH 3.4 million. Considering that millions of passengers use passenger transportation services, quality control and safety of passenger transportation should be among key priorities of the state. RECOMMENDATIONS To the Verkhovna Rada of Ukraine – to expedite the consideration and adoption of the draft law of Ukraine “On Protection of Debtors’ Rights and Legal Interests in Collecting Activities” #2133 of 12.09.2019. To the Cabinet of Ministers of Ukraine – to develop and submit to the Verkhovna Rada of Ukraine a draft law on amendments to the Code of Administrative Offenses in the part of increasing responsibility for violations of legal requirements on passenger transportation.