Chapter 4. Observing the rights of military personnel, police officers, retired military service personnel, veterans and their family members 93 Example The Commissioner received an appeal from the wife of serviceman K. who serves in Odesa garrison. She noted that despite the necessary documents being filed, compensation for renting a home had not been provided to their family for a long time. After the intervention of the Commissioner, a payment for compensation to the serviceman was made from the time of submission of the initial request for compensation. This also violates the right to housing for personnel who, having become eligible for pensions, resigned from military service on the grounds of termination of the contract, as they are excluded from the list of persons in need of improved living conditions at the military unit in the place of service. Example Ensuring the rights of personnel who have been discharged from military service and acquire the right to pension – to remain in the lists of persons who require improved living conditions at the place of service is being implemented with the adoption of the draft Law of Ukraine “On Amendments to the Law of Ukraine “On the Protection of Military Personnel and their Family Members” (registered as no. 2343 of 29 October 2019). Failure to respect the rights of participants in the Operation of United Forces to receive the state-guaranteed benefits and privileges they are eligible to Despite the requirements of legislation, in some cases, Armed Forces of Ukraine personnel who participate in the OUF only receive the documents proving their status as participants in hostilities (combatant) from the military commissariats after their release from service. This significantly delays the time it takes to obtain the status, and sometimes makes it difficult to collect the necessary documents. Until they receiving the status of participant in hostilities, former personnel may not receive state-guaranteed benefits and privileges. CHAPTER 4 Citizen B. complained to the Commissioner about his command’s unlawful refusal to grant permission to acquire the service apartment that he occupied at his time of release from military service as private property. The command referred to the fact that the applicant had had his service contract terminated, notwithstanding his over 20 years of service. After the intervention of the Commissioner, the issue was resolved positively.