9.4. Social care institutions Objects prepared by the residents in handicraft class the general well-being of the residents but would also make them feel at home within the Institution. The clothes of the residents should be individualized, and everyone should get back their own clothing after they were washed. Visitors could be received in the Institution any time. There were numerous residents in the Institution who did not have relatives, or who had lost all contact with their families, and so they did not have any visitors. The residents were allowed to leave the premises of the Institution, but they had to announce their wish to do so beforehand to the shift manager nurse, and they also had to state their intent at the door. The doorman kept a registry of who left and who came back. There were also some residents who could leave the Institution only under supervision due to their condition. They went for walks in the company of the mental health specialists. The complaints of the residents were noted in writing by the members of the staff, who also made notes of personal offences and occasional (physical) fights. Although the Institution had a complaint box, the residents rarely used it. I pointed out that the residents should be encouraged to use the complaint box, prompting them to express their potential grievances, recommendations regarding the circumstances, and wishes, even if anonymously. 9.4.2. Integrated Social Care Institution of South Borsod177 Buildings B and C of the Integrated Social Care Institution of South Borsod (hereinafter the “Institution”) accommodated 120 persons each, mostly living with psycho-social disabilities. The utilisation rate of the Institution was 100%, and the residents’ distribution by sex was 50-50 per cent. 177 Report No. AJB-2479/2018. 87