EXAMPLE 3: The OSCE is not the appropriate organization to deal with the complaint: Dear ........................ , Thank you for your letter of 11 January 2003 requesting refugee protection. Refugee status is not granted by the OSCE but by the government of the country where you are located. You should therefore apply to the Ministry of Immigration and Refugees for official status as a refugee, which may entitle you to a number of benefits, possibly including financial support. The principal international organization responsible for refugee issues is the United Nations High Commissioner for Refugees, which has an office here in Ankamoscbruss; the office may also be in a position to offer you guidance or assistance in seeking refugee status or resettlement. Attached is a reference sheet including the names and contact numbers of appropriate offices. Sincerely, Jane Smithova Human Dimension Officer A4 125