be helpful, it can be frustrating both for the victim and the organization for the OSCE to make inappropriate referrals. 9.2 GOOD PRACTICES ON DOMESTIC REFERRALS In order to be in the best possible position to provide useful referral information to individuals alleging violations of their human rights, it is a good practice for OSCE field missions to prepare a number of written handouts, in local languages, providing guidance on where and how to pursue domestic complaints and on local organizations that may be able to provide further information or assistance. Such handouts could include specific details on the types of organizations and processes set out in the various paragraphs of Section 9.1. To develop these handouts, missions should cultivate contacts with domestic officials, NGOs, and other relevant organizations in order to obtain a sound understanding of the role of each office and the type of assistance it might be able to offer to someone claiming that his or her human rights have been violated. This familiarity will help avoid referring people to an office that is not in a position to be of assistance. Having such handouts available would also simplify responding to written complaints received by the mission. Such handouts could include the following information:  A general list of the offices and contact details for the government and other offices most likely to be tasked with handling individual complaints of the kinds most frequently received by the mission. This could include some or all of the types of offices mentioned in Section 9.1, such as relevant ministries, human rights commissions, ombudsman institutions, charitable groups, providers of social services, NGOs, and other resources;  A list of lawyers and legal services for people who wish to pursue their complaints through the judicial system. In general, missions should only recommend lawyers that are known to them to be reputable and capable and only after they have checked with the lawyer to ensure that he or she does not object to having his or her name on such a list. In any event, if a mission prepares such a list, it should be clearly stated that the list is provided for informational purposes only and that the OSCE cannot be held responsible in any way for the quality of the advice or representation provided by any legal practitioner. In countries where a bar association or defence-lawyers association exists, their list might be a substitute for creating a new list; 85 9