4.3 Mission in Kosovo In joint planning, the Mission continued to support the KP in developing an e-learning platform by delivering one-week basic training on the design and development of e-learning training modules. From 13 to 17 November, 15 designated trainers and information technology officers from the KP Training Division received the basic training on the MOODLE1 platform and instructions on issues to consider when designing an e-learning study module. Participants learned about issues related to e-learning course objectives, assessments, content creation, multimedia, accessibility, navigation, technical issues, and on overall e-learning course design. The training also provided participants with the opportunity to upload training materials to the e-learning platform as part of training exercises. On 7 December, the Mission conducted a workshop to support the KP Human Resources Department in the annual evaluation of their strategy and action plan 2016-2020. The workshop brought together directors of human resources, senior police officers and international stakeholders, who reviewed the annual plan of the strategy against the KP Strategic Development Plan 2016-2020. Particular attention was given to the five main strategic objectives that comprise the structure of the strategy, where participants identified possible challenges and shortcomings in the implementation process. In particular, discussion evolved around discrepancies in personnel deployment, the need for more health support for police officers, and equipping the human resources department library with new books. From 19 to 23 November, the Mission conducted a working visit of the senior managers of KAPS and KP to the Swedish National Police Academy and Norwegian Police University College (NPUC). The aim of the visit was to enable both local institutions to develop a contemporary approach to senior police education based on the best European practices, as well as map education and training opportunities with these European police institutions. The study group, consisting of the General Director of KAPS, KP Director of Human Resources and other senior police officers, met with the highest Swedish and Norwegian police authorities, where they discussed the development of co-operation modalities between the KAPS and two academies, focusing on exchange of curricula, mobility of students, academic staff, and other joint scientific research initiatives in the area of public safety. As a result of the visit, the NPUC in Oslo offered use of their electronic library and research reports to the KAPS and KP, as well as future co-operation in conducting joint research initiatives in the field of Master's studies in police science. In addition, training opportunities for instructors of the KP in specialized police areas were offered by both hosts. On 11 and 12 December, in order to ensure effective and efficient human resources management in the KP, the Mission organized a two-day workshop on distribution of police personnel, in Prishtinë/PriŠtina. Senior police managers, supported by the Mission and other international stakeholders, discussed the criteria involved in the process of staff allocation based on criminal cases per police officer, demographic and geographic standard, and European practices. The working group decided to use the main standards and further analyse and examine them internally in the next few months. This workshop builds on the recent research visit to Munich and Vienna supported by the Mission, and will be followed by other activities in 2018 with the aim to establish personnel distribution system based on best international police practices. From 20 to 23 November, the Mission facilitated a study visit of four senior police officials to the Law Enforcement School of Szeged in Hungary. During the visit, the delegation, which included the Deputy General of the KP, met with key lecturers of the school and discussed basic training for police officers and advanced training for certain police areas. They also visited the border site, where they were briefed by the Szeged school officials about the equipment such as thermal cameras and radars, used to perform surveillance. Both parties pledged to continue their efforts to increase cooperation on capacity-building related matters, and agreed to create working groups to explore possibilities and identify concrete ways of co-operation in 2018. 1 56 Moodle is a learning platform designed to provide educators, administrators and learners with a  single robust, secure and integrated system  to create personalised learning environments – https://docs.moodle.org/34/en/About_Moodle From 13 to 16 December, the Mission facilitated a study visit to the North Wales Police (NWP) in the United Kingdom, for key actors involved in the process of developing the bilingual manual for traffic police and police cadets at the KAPS. In accordance with language rights, this manual is expected to be used by traffic police in order to draft documents/fines in both official languages when in contact with residents. The delegation, comprised of the Language Commissioner, General Director of KAPS, KP directors of human rights, personnel and training units, met with the highest NWP authorities and responsible officials of the Welsh Language Services. During the visit, the delegation obtained information on how NWP built its multilingual institution with a particular focus on the development of bilingual planning tools and language protocols, which ensured that all police in Wales have at least some ability to speak two languages. The Mission will continue to support these institutions in changing perceptions of discrimination on language basis, which has a negative impact on the integration of all residents in the society.