The year in figures | 111 What was the outcome of the cases? Cases concluded in 2018 — by authority etc. Concluded cases 1. Investigations Full investigations – of which cases with criticism, formal or informal recommendations etc. Shortened investigations1 Investigations, total 190 121 574 764 2. Other forms of processing and assistance to citizens  arious forms of intervention in cases where the possibilities of having them processed by V authorities had not been exhausted – of which cases forwarded to authorities The Ombudsman’s review of the cases did not result in further investigation Answers to enquiries, guidance etc. Other forms of processing and assistance to citizens, total 1,889 1,096 948 449 3, 286 3. Rejections for formal reasons Complaints which were submitted too late to the Ombudsman Cases where the complaint/appeal options to authorities had not been used – and could no longer be used 119 42  ases which related to courts, judges or matters on which a court had made or could be C expected to make a decision – and which were thus outside the Ombudsman’s jurisdiction 154  ases which concerned matters relating to Parliament, including legislative issues, and C which were thus outside the Ombudsman’s jurisdiction 78  omplaints which related to other matters outside the Ombudsman’s jurisdiction, including C private legal matters 252  omplaints which were not clarified sufficiently to enable investigation and complaints C which were withdrawn 221 Cases in which the Ombudsman declared himself disqualified Anonymous approaches Rejections for formal reasons, total 7 32 905 Total (1-3) 1) S hortened investigations comprise primarily cases in which the Ombudsman reviewed a complaint but decided not to obtain statements from the authorities because it was unlikely that a full investigation would result in criticism or recommendations. The category of shortened investigations also includes, among others, cases which were reopened by the authorities after the Ombudsman asked them for a statement. 4,955