122 | Annual Report 2018 Processing times Average processing Types of cases and outcomes time1 Cases concluded in 2018 — by authority etc. Targets and results Concluded within 6 months Target: 70% Complaint cases and own-initiative investigations Actual: 64% Investigations 5.7 months Concluded within 12 months Target: 90% Actual: 90% Investigated cases about access to public records concluded within 20 working days from maturity date Target: 45% – of which cases about access to public records2 45 working days (from maturity date) Actual: 35% Investigated cases about access to public records concluded within 40 working days from maturity date Target: 90% Actual: 57% Concluded within 3 months Other forms of processing and assi­ stance to citizens and rejections for formal reasons Target: 90% Actual: 82% 1.5 months Concluded within 6 months Target: 98% Actual: 94% Monitoring cases3 4.6 months (from date of monitoring visit) Concluded within 6 months from date of monitoring visit Target: 80% Actual: 73% 1) P  rocessing times are given in calendar days, except for cases about access to public records, where they are given in working days – as in the Access to Public Administration Files Act. The ‘maturity date’ for a case is the date on which it was ready for final processing after the Ombudsman had received the necessary information and statements from the citizen and the authorities. 2) C omplaint cases concerning access to public records under the Access to Public Administration Files Act, the Environmental Information Act, the Administration of Justice Act etc., with the exception of cases concerning the right of a party to a case to obtain access to documents of the case and cases of persons requesting access to information about themselves. In 2019, a division dedicated to processing cases about access to public records will be set up at the Ombudsman’s office with a view to, among other things, increasing our capacity in the area and reducing the processing times for these cases. 3) M onitoring cases comprise concluded cases concerning monitoring visits made to institutions for children and for adults, moni­toring visits to investigate physical accessibility for persons with disabilities and monitoring of forced deportations of foreign nationals. See pages 34-62 for information about the Ombudsman’s monitoring activities.