Contents The Ombudsman institution in 2018 Jørgen Steen Sørensen, Parliamentary Ombudsman . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Limits to the use of news exclusives Louise Vadheim Guldberg, Director General, and Jacob Christian Gaardhøje, Deputy Head of Division . . . . . . . . . . . . . . . . . . . . . . . . 10 When a good question resolves the case Inge Birgitte Møberg, Deputy Head of Division, and Lisbeth Adserballe, Head of Division . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Dry rules provide quality in public administration Jørgen Steen Sørensen, Parliamentary Ombudsman . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Facts and figures about our monitoring activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Overview of the year Summaries of selected statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Extracts from news published in 2018 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 The year in figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Statement of revenue and expenditure 2018 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Organisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130