MONITORING PLACES OF DETENTION : A PRACTICAL GUIDE 133 ■ How many complaints have been lodged over the last six months (compared with the average number of persons held in the place)? ■ What is the nature of the current pattern of complaints? ■ What is the most usual outcome or result of appeal? ■ How many complaints have been decided in favour of the complainant? ■ Are there any allegations of retaliation for pursuing a complaint? 2