Activities 1.3 Contacts with citizens and authorities regarding investigative proceedings in 2006 2005 2006 260 211 Visits 1 986 1 535 Information service 8 570 8 571 Written correspondence with complainants 19 556 19 252 of which outgoing letters to complainants 9 026 8 574 10 530 10 678 10 149 8 559 5 228 4 396 4 921 4 163 Contacts with citizens and authorities Appointment dates incoming letters from complainants Written correspondence with authorities of which to certified executive organs and authorities from certified executive organs and authorities 1.4 Information service Apart from the appointment dates, people seeking advice and assistance could visit the Board’s information service in person daily from 8:00 a.m. to 4:00 p.m. or contact the information service by telephone at the Vienna number 01/515 05 ext. 100. In addition, a toll-free service number (0800/223 223) with directdial option to all extensions was set up on September 14, 2001. toll-free service number Of the total of 8 571 telephone and personal contacts with the information service, 3 906 regarded administration. The AOB was not competent to deal with the remaining 4 665 cases, which concerned mainly civil-law problems among private individuals. The largest number of these problems regarded family-law problems, mainly in connection with divorces and the consequences of divorces such as maintenance, child custody and visiting rights regulations. many civil-law problems 13