As can be seen from the above table, in relation to the nature of the first complainant in each complaint procedure, in 2016 the predominance of natural persons was slightly higher (95,3%) (compared to 94,8% in the previous year). Regarding the breakdown by gender of the natural persons, it is clear that the complaints presented by men (58,3%) predominate, slightly higher numbers than in 2015 (57,6%). Graph VI Types of legal person 150 N = 297 109 100 62 57 50 23 13 10 6 0 Companies Unions and trade-unions associations Public bodies Workers committees Associations Residents’ committees 3 14 Professional associations Political parties Others With regard to the typology of legal persons whose complaint gave rise to a procedure, the above chart shows that the first place in 2016 was occupied by companies (109 cases compared to 97 in 2015), followed by unions and trade-unions (62 cases compared to 71 in 2015) and associations (57 cases compared to 71 in 2015). It is also worth mentioning the increase in the number of complaints filed by public entities with respect to the previous year (from 6 cases in 2015 to 13 in 2016). However, they are accepted only if they are presented in the interests of private individuals, since any request for an opinion or intervention in public administration internal conflicts is subject to preliminary dismissal. Table 2 Number of cases opened and reopened Written complaint Oral/in person complaint Electronic complaint On the Ombudsman’s own initiative Total of cases opened Cases reopened Total of cases opened and reopened 20 | 1767 282 4826 8 6883 0 6883