Regarding the duration of the procedures opened in 2015, and having as horizon the maximum pendency for twelve months, it is concluded that the instruction of those procedures complied with this deadline in 84% of cases. Graph X Topic of the complaints Financial issues 1,6% Nationality 1,4% N = 6883 Social security 21,3% Road traffic issues 2,1% Environment and natural resources 2,7% Penitentiary issues 2,7% Foreigner's law 2,8% Urban planning and housing 3,0% Education 3,6% Consumer rights 3,7% Land planning 3,7% Others 11,2% Taxpayers' rights 18,9% Health 3,9% Administration of justice 7,5% Public employement 10,0% Regarding the distribution of the procedures learned in relation to the subjects most dealt with in the procedures studied, there is a coincidence in the identity and ordering of the four traditionally frequent themes: social security issues (with an increase of almost two percentage points compared to 2015), taxation (an increase of more than three percentage points compared to 2015) and, in the third place, public employment issues are raised, even though there was a two percentage 2015. As a whole, in 2016, the aforementioned matters accounted for 57,7% of the total number of procedures opened, while in the previous year the figure was 54,4%. Not to mention the changes in relative position in some cases in other areas, the most impressive cases of absolute growth are the complaint procedures concerning urban planning and housing matters (16%), those concerning education (12%) and penitentiary affairs (10%). On the other hand, there is an absolute decrease in the number of road subjects (37% less), territorial planning (14% less) and nationality (12% less). 26 |