Graph XII Complaints per ministry N = 2487 1500 1000 500 1005 363 358 233 154 0 224 55 35 33 27 Ministry of Finance Ministry of Justice Ministry of National Defense Ministry of Education Ministry of Internal Administration Ministry of Health Ministry of Labour, Solidarity and Social Security Ministry of Economy Ministry of Foreign Affairs Others The chart above reflects the distribution of complaints, in which the central administration was targeted, by the various ministries. In line with that observed in the previous year, the three most targeted ministries in 2016 were Finance (1005), Education (363) and Internal Administration (358), and their relative weight increased from 67% to 69%. Compared with the previous year, there is also an increase in the complaints filed by the Ministry of Finance (from 869 in 2015 to 1005 in 2016) and the decrease in the Ministry of Education (from 481 in 2015 to 363 in 2016). Once again, this evolution reflects the increase in complaints about taxation and, in addition, the decline in the public employment relation and the weight of the Ministry of Education’s regarding this last topic. In other ministries, there is a significant increase in complaints aimed at the Ministry of Health, from 6% in 2015 to 14% in 2016. 28 |