Graph XIII Distribution of the complaints per ministry (Excluding the matters regarding public employment) N = 2128 1500 1000 500 980 317 207 170 140 0 51 235 28 Ministry of Finance Ministry of Education Ministry of Economy Ministry of Internal Administration Ministry of Justice Ministry of Health Ministry of Labour, Solidarity and Social Security Others Excluding the complaints concerning public employment issues in the central administration (359 cases, compared to the 535 cases registered in the previous year), it is natural to maintain the most targeted ministries, with the exception of the Ministry of Education, which moves from second to fourth, reflecting the size of its staff. As was the case in the previous year, in 2016, there was still little expression of labor issues in the complaints in which the entity concerned was the Ministry of Health. • The complaints against municipalities increased, reversing the previously verified trend (658 complaints received in 2016 from 553 in 2015). Keeping the concentration of complaints in some municipalities, the ten most targeted represent about 1/3 of the total complaints aimed at such entity. The municipalities of Lisbon (92 procedures compared to 81 in the previous year, slightly correcting the sharp decline recorded compared to 2014) and Sintra (from 19 procedures in 2015 to 27 cases in the year 2016). The municipalities of Porto and Cascais maintain the numbers for 2015, of which the number of complaints against the Municipality of Amadora is high (21), making it the third most targeted municipality in 2016. | 29