Social welfare 126 Neglect 115 Public services 111 Family conflicts 111 Ill-treatment (within the family or institutions) 105 Conduct of public entities (v.g., social welfare, police forces) 87 Housing 75 Isolation or loneliness 74 Other fundamental rights (v.g., self-determination) 72 Useful contacts 61 Material and financial abuse 58 Noise 32 Economic deprivation 32 Legal information (v.g., living will, legal protection, inheritance law) 30 Information regarding the Ombudsman Office /Senior Citizen’s free Line 28 Mental capacity legal actions 24 Abandonment 20 Total 2859 Disabled Person’s Line The Disabled Person’s Line, in full function since April, 2013, after an experimental period of approximately two years, is the most recent specialized telephone service of the Ombudsman. Notwithstanding being recently created this helpline was the second most used helpline in 2016 (as in 2013), to contact the Ombudsman. According to the table below, during 2016, 607 telephone calls were received and 38 were placed. Table 12 Telephone calls – Disabled Person’s Line Received calls Placed calls * 607 38 * The number of placed calls includes the telephone calls placed to the complainants as well as those placed to the entities indicated in the complaints. | 75