In conclusion, the Ombudsman considers that towing vehicles irregularly parked at supply stations for electric vehicles is legitimized through the correct signalling at those places. Equally important is a timely response by officers responsible for the parking supervision. The response time should be shortened whether towing takes place or not in order to protect citizens interests. • b) Suggestions Case Q-5231/15 Entity addressed: Institute of Registries and Notary, I.P. (IRN) Date: 2017/07/07 Subject: Vehicle registration Status: The IRN changed its procedures The complainant argued that the amount charged by the IRN for updating the address has increased as there was a delay of over 60 days to officially report that change. Moreover the receipt issued by the Institute of Registries and Notary was not itemised. In what concerns the first point and in accordance to law the registration of the change of residence of the vehicle owner is required. In case of a late registration request a fee is applied. Therefore, in this case, fees were properly charged. Regarding the second point the Ombudsman approached the IRN and highlighted the Decree-Law No. 201/2015 of 17th September, which states the compulsory requirement of an itemised receipt. It was stated that the registration request document, equivalent to a receipt, should be issued in detail, itemising all charged fees and the total in full respect with the law. • 146 |