pedagogic mission of the penitentiary system to motivate prison inmates to engage in healthful outdoor activities. All prisoners without exception should be given the opportunity to engage in daily activities in the fresh air. Installations used to exercise in the fresh air should be of a reasonable size and, if possible, provide protection against bad weather. The NPM advocated that detainees should be informed of their right to spend time and engage in activities outdoors in the house rules of the Klagenfurt correctional institution. In addition, the NPM noted that persons held in custody can only comply with the rules of the correctional institution if they have access to the house rules in a language they understand. NPM advocates access to house rules The Federal Ministry of Justice accepted the recommendation of the NPM and stated that notice of the detainees’ subjective right to (minimum) daily time outdoors has been included in the special section of the house rules of the Klagenfurt correctional institution. Moreover, the supplemented house rules have been translated into ten foreign languages. In response to the criticism of the NPM, the Vienna-Simmering correctional institution ordered a copy of the house rules – in electronic form – to be provided to all detainees in an understandable language during the admission procedure. This will ensure that detainees are aware of the house rules. House rules to be handed out at admission  The Klagenfurt correctional institution must inform detainees of their right to daily time outdoors in the house rules.  Detainees must have access to the house rules in order to comply with the rules issued at the Vienna-Simmering correctional institution.  The house rules must also be made available in foreign languages.  These recommendations of the NPM have been accepted by the Klagenfurt and ViennaSimmering correctional institutions. 2.5.2.8. Complaint management The NPM reiterates its demand for adequate complaint management at the Klagenfurt and Vienna-Simmering correctional institutions During a visit to the Vienna-Simmering correctional institution, a representative of institution management informed the commission of the sharp increase in complaints (about tenfold) and administrative penalty proceedings. The persons in charge of the correctional institution attributed this increase to the crowded inmate cell situation due to restructuring caused by renovations. It was not possible to obtain objective documentation or an overview of the complaints received due to the absence of a centralised file or complaint register. In addition, a commission determined that the “complaint register” module had not yet been implemented in the integrated prison No complaint register – no module in the integrated prison administration 116