2.1 Analysis of the cases referred to the CGLPL in 2015 2.1.1 Letters received Overall volume of the number of letters sent to the CGLPL per year After an increase of approximately 2% in the number of letters sent to the CGLPL between 2013 and 2014, the year 2015 recorded a decrease of approximately 5% in referrals received. However, it must be noted that the total number of referral letters received has remained close to 4000; it can therefore be estimated that it has been relatively stable over the past five years. Out of the letters of referral as a whole received between 1 January and 30 November 2015, an average of two letters (2.07) concerned the same person’s situation. 4500 4000 4077 4068 4125 2012 2013 2014 3891 3788 3500 3276 3000 2500 2000 1500 1272 1000 500 192 0 2008 (4 months) 2008 (4 months) 2009 2010 2011 2015 (estimate) 2015 (estimate) Percentage increases 11 - 2009 / 2008: 231% (or x 3.3)11 - 2013 / 2012: -0.22% (or x 0.998) - 2010 / 2009: 158% (or x 2.6) - 2014 / 2013: 1.99% (or x 1.02) - 2011 / 2010: 16% (or x 1.2) - 2015 / 2014: -5.57% (or x 0.95) - 2012 / 2011: 7.6% (or x 1.08) The estimate of 384 letters over a full year has been retained for 2008. 75