1. To be taken immediate measures by “Mother Teresa” UHC Tiranë for the establishment of an information office in this service, and the installation of orientation signboards in its internal premises. 2. Taking immediate measures for the full reconstruction of the seclusion room by refurbishing it in conformity with the Package of Sub-legal Acts pursuant to the Law No. 44/2012 “On Mental Health”, December 2013, item 4. 3. Taking measures for the reconstruction of the underground floor of the four-storeybuilding of this hospital with beds and its shift into a comfortable rehabilitation and activities facility for the patients. 4. Taking measures for the establishment of a special ward for persons abusing with narchotic substances, who manifest behavioral and/or psychotic disorders. 5. Taking measures for the supply of this institution with physical restraint means in conformity with the standards provided in the Package of Sub-Legal Acts of the Law No. 44/2012 ”On Mental Health”, December 2013, item 1.1. 6. Taking measures for the installation of a monitoring system with surveillance cameras in common premises of this institution, where the privacy of patients is not affected, as a preventive measure of inhuman and degrading treatment of patients and in order to provide a qualitative service in security level in the relations medical personnel – patient, for the specifics of this institution. 7. Taking measures for setting in full function the central heating system. 8. Taking immediate measures for the provision of secrecy registers by the legal directorate of UHC. 9. Taking measures for the provision of special registers for physical restraint, based on Article 27 of the Law on mental health, and for involuntary hospitalizations, as a necessity for a transparent and detailed presentation of the procedures followed for these hospitalizations based on the criteria provided in Article 20 item 2 (a, b and c). 10. To be taken measures by the Ministry of Health for opening daily centers, which would provide a social and rehabilitating care to persons, whose family and/or social support is missing. 11. Taking measures to increase the number of staff at this Institution with nurses, a barber, and a maintenance employee, taking into consideration the specifics of this in-treatment ward mental health service. Mental Health In-Treatment Ward Service, Shkodër – Dated 02.06.2015 The periodic monitoring visit of the Ombudsman’s experts at the Psychiatric Hospital in Shkodër for the year 2015 was conducted in conformity with the monitoring procedure of NPM. The scope of the visit was the collection of information regarding the rights, conditions and treatment of patients at the institution, and the verification of implementation of the recommendations made by the Ombudsman through letter No. K4/I66-2 Prot., dated 14.01.2014, with topic: “It is hereby recommended the improvement of conditions and treatment of patients at Mental Health In-Treatment Ward Shkodër”. 75