Investigating human rights that the competent managers should be clearly instructed that commands to the persons working on site must be timely, structured and understandable. With respect to the ability of police officers to make use of psychological supervision, the Federal Ministry of the Interior referred to the peer support programme. This is available to all police officers who are confronted by emotionally demanding situations while they are on duty and reach their limits. In such cases, there are about 70 peers available nationwide, i.e. specially trained and selected police officers and psychologists from the psychological service at the Federal Ministry of the Interior. However, additional work is needed to familiarise police officers with the valuable, preventive assistance available through psychological supervision. Psychological supervision and peer support The AOB believes that it makes sense to utilise peer support as well as the option of psychological supervision, which has been provided by decree for many years. When it is known in advance that deployments will be mentally stressful, notices about these services should be posted directly in the offices on site. The AOB initiated an ex-officio investigation based on media reports in February 2016 according to which all refugees were being fingerprinted at the Spielfeld border-crossing, but only the fingerprints of those who filed an application for asylum in Austria were being retained. The amendment to the Austrian Border Controls Act (Grenzkontrollgesetz) and the Procedures Act of the Federal Office for Immigration and Asylum (Federal Law Gazette I 25/2016) make it possible to retain the fingerprints of all refugees entering at border-crossings, even if they do not file applications for asylum and wish to continue travelling to another EU member state. According to the Federal Ministry of the Interior, all precautions have been taken with respect to the taking and storage of fingerprints, and the costs of storage have been significantly reduced with the closing of the Balkan route. Asylum - length of proceedings before the Federal Office of Immigration and Asylum In the last four years, the number of complaints from asylum seekers about the length of proceedings before the Federal Office for Immigration and Asylum has drastically increased. In 2013, there were only 58 complaints, but this quadrupled to 228 complaints in 2014, and one year later there were 745 complaints (see Annual Report 2015, p. 64). This number doubled to 1,445 complaints in 2016. Since the staff level at the AOB was not increased, this large number of complaints posed a large organisational challenge. A total of 901 of the investigative proceedings that were already completed by the closing date ended with a determination of maladministration. In 271 cases, 1,445 complaints about length of proceedings 61