Performance record in 2017. The cooperation between the Medical University of Vienna and the Austrian Women’s Shelter Network will also be continued, and a joint lecture series will be held in the autumn of 2017. Focus on the depiction of persons with disabilities in the mass media – 1-year-study NGO Forum 2016 This year’s NGO Forum concentrated mainly on the topic of persons with disabilities. The event, which took place in spring 2016, was at the same time the launch of a campaign dedicated to the sustainable change of the depiction of persons with disabilities in the media. The aim of the campaign is sensitisation and awareness-building as well as the removal of barriers. The AOB used the campaign to support a study by media analyst Maria Pernegger who has devoted herself to this topic. In the year under review, the AOB also promoted the comprehensive realisation of a catalogue of measures on the basis of the “National Action Plan on Disability 2012-2020”. 1.4 22 Public relations Exchange with representatives of the media The AOB continued to expand its public relations activities in 2016. With press releases, press conferences and a monthly newsletter, the AOB regularly informs representatives of the media about its work. The members of the AOB are also available for interviews with journalists. The AOB informs the media about its investigative proceedings and their results and provides statements regarding draft legislation, events and international activities. AOB website frequently visited The AOB website is also an important medium for information. The website recorded 123,617 visits in the year under review, which shows a clear increase compared to the previous year. Current reports and a large number of service offers such as the online complaint form make the website attractive for an increasingly growing number of users. The complaint form was downloaded 1,192 times in 2016. The website also supports networking with journalists, members of government and other politicians, trade unions, NGOs and associations. Everyone can access central information material on the AOB’s investigative proceedings and the NPM’s findings, e.g. all reports to the Parliament and the Laender Diets as well as a list of current observed cases of maladministration. Media presence The AOB’s continued growth in media presence is attributable to the strengthened media work. In 2016, there were some 3,152 reports about the work of the AOB in Austrian news agencies, in print media and online editions as well as on the public TV and radio broadcaster ORF.