Table of Contents 1 Performance record.....................................................................................................13 1.1 Monitoring public administration....................................................................13 1.2 Budget and personnel........................................................................................19 1.3 Focal points 2016...............................................................................................20 1.4 Public relations..................................................................................................22 1.5 International activities......................................................................................23 1.5.1 International Ombudsman Institute (IOI)..........................................23 1.5.2 International cooperation...................................................................25 1.6 The members of the AOB take stock.................................................................29 1.6.1 Ombudsman Günther Kräuter............................................................29 1.6.2 Ombudswoman Gertrude Brinek........................................................31 1.6.3 Ombudsman Peter Fichtenbauer........................................................33 2 Monitorin public administration................................................................................35 2.1 Anti-discrimination...........................................................................................35 2.1.1 Discrimination on the grounds of illness or disability.......................35 2.1.2 Discrimination on the grounds of gender...........................................39 2.1.3 Discrimination on the grounds of nationality or ethnicity................42 2.2 Investigating human rights...............................................................................46 2.2.1 Labour, social affairs and consumer protection.................................46 2.2.2 Family and youth................................................................................48 2.2.3 Finances...............................................................................................53 2.2.4 Health and women..............................................................................54 2.2.5 Interior.................................................................................................57 2.2.6 Judiciary...............................................................................................70 2.2.7 Transportation, innovation and technology......................................79 3 National Preventive Mechanism................................................................................82 3.1 Introduction.......................................................................................................82 3.2 Overview of the National Preventive Mechanism............................................83 3.2.1 Mandate...............................................................................................83 3.2.2 Monitoring framework and methodology..........................................84 3.2.3 Monitoring and control visits in numbers..........................................85 3.2.4 Budget..................................................................................................88