Preventive Group with the inmates and the diversion of convicts talking about problematic issues. This approach is not unfamiliar to the group and was also evident during the 2019 monitoring visits to N14 and N15 facilities. The Public Defender believes that under the influence of informal methods of governing penitentiary institutions, the number of appeals and statements received from the mentioned institutions to the Public Defender decreases from year to year. While about half of inmates serve their sentences in semi-open facilities (N14, N15 and N17), out of 1384 applications received from inmates in 2020, only 57 were sent by inmates of the above three facilities. In addition, the information provided by the Ministry of Justice on the facts of alleged violence between prisoners in penitentiary institutions is noteworthy, according to which, in 2020, a total of 465 cases of inmate confrontation were reported, of which only 8 reports were received from the facility N17, 1 report was received from the facility N14, and none was received from the facility N15. In view of all the above, the Public Defender considers it necessary for the Government of Georgia to take immediate measures to change the model of criminal subculture management in prisons and for the Parliament of Georgia, using parliamentary oversight mechanisms, to study the illegal management model of semi-open establishments so that all prisoners have the opportunity to address their concerns and violations Of the rights to relevant institutions or organizations. At the same time, in order to avoid obstructing the activities of the Public Defender in the future, it is important for the Prosecutor's Office of Georgia to launch an investigation into the obstruction of the activities of and threats to the Public Defender. 2.3.3.3. WorkIng and living conditions of penitentiary staff in the face of a pandemic It is noteworthy that due to the pandemics in the world in 2020, with the introduction of special conditions in penitentiary establishments, the number of personnel in the establishments was further reduced. Most of the employees had to work in the facilities for weeks and months and live in difficult conditions without leaving the penitentiary institution, which had a negative impact on their psychological state and the quality of their duties. The work schedule and conditions of the employees of the institutions were significantly aggravated, which created additional challenges in terms of protecting the safety of prisoners. On March 29, 2020, 780 employees were selected from the Special Penitentiary Service,82 who lived for two months in the area of penitentiary establishments in the specially designed living spaces for them (the so-called barracks regime). The principle of gradual rotation of 780 employees in the barracks regime started on May 30, 2020. Initially, the shift model was based on the following principle - 7 days at home, 14 days quarantine, 1 month at work. The 14-day quarantine was carried out by the staff in a quarantine barracks set up at one Officers of the Legal Regime and Security Department in direct contact with prisoners. See the Summary Report on the Activities of the Special Penitentiary Service 2020 Page 10. 82 44