133 THE YEAR IN FIGURES The following pages contain key figures for the cases processed by the Ombudsman in 2017. More information about the Ombudsman’s work and the rules governing the Ombudsman’s activities can be found on www.ombudsmanden.dk. NEW CASES Cases opened in 2017 1 Complaint cases 4,767 Cases opened by the Ombudsman on his own initiative 196 Monitoring cases2 82 Total 5,045 1) The table does not include administrative cases, for instance cases concerning requests for access to documents/information in Ombudsman cases, cases connected with international cooperation, cases concerning the Ombudsman’s work and cases requested by the Ombudsman in connection with general investigations opened on the Ombudsman’s own initiative of authorities’ processing of cases etc. 2) Comprise monitoring visits to institutions for adults and for children, monitoring visits to investigate physical accessibility for persons with disabilities and monitoring of forced deportations of foreign nationals. See pages 36-75 for information about the Ombudsman’s monitoring activities. Developments in the number of cases opened 6,000 5,000 4,994 4,000 4,229 4,909 4,990 4,878 4,999 2013 2014 2015 4,542 4,379 5,045 4,774 3,000 2,000 1,000 0 2008 2009 2010 2011 2012 2016 2017