THE YEAR IN FIGURES 135 WHAT WAS THE OUTCOME OF THE CASES? Total concluded cases 1. Investigations 1. Full investigations – of which cases with criticism, formal or informal recommendations etc. 2. Shortened investigations1 254 135 641 Investigations, total 895 2. Other forms of processing and assistance to citizens 1. Various forms of intervention in cases where the possibilities of having them processed by authorities had not been exhausted – of which cases forwarded to authorities 2. The Ombudsman’s review of the cases did not result in further investigation 3. Answers to enquiries, guidance etc. Other forms of processing and assistance to citizens, total 1,929 1,155 870 463 3,262 3. Rejections for formal reasons 1. Complaints which were submitted too late to the Ombudsman 2. Cases where the complaint/appeal options to authorities had not been used – and could no longer be used 3. Cases which related to courts, judges or matters on which a court had made or could be expected to make a decision – and which were thus outside the Ombudsman’s jurisdiction 4. Cases which concerned matters relating to Parliament, including legislative issues, and which were thus outside the Ombudsman’s jurisdiction 132 60 150 73 5. Complaints which related to other matters outside the Ombudsman’s jurisdiction, including private legal matters 272 6. Complaints which were not clarified sufficiently to enable investigation and complaints which were withdrawn 192 7. Cases in which the Ombudsman declared himself disqualified 8. Anonymous approaches Rejections for formal reasons, total Total (1-3) 5 21 905 5,062 1) Shortened investigations especially comprise cases in which the Ombudsman reviewed a complaint but decided not to obtain statements from the authorities because it was unlikely that a full investigation would result in criticism or recommendations. The category of shortened investigations also includes, among others, cases which were reopened by the authorities following a request from the Ombudsman for a statement.