ANNUAL REPORT 2017 144 PROCESSING TIMES Types of cases and outcomes Average processing time1 Targets and results Concluded within 6 months Complaint cases and cases opened by the Ombudsman on his own initiative Target: 70% Actual: 73% Investigations 4.7 months Concluded within 12 months Target: 90% Actual: 95% Investigated cases on access to public files con­ cluded within 20 working days from maturity date Target: 45% Actual: 52% – of which cases on access to public files2 32 working days (from maturity date) Investigated cases on access to public files con­ cluded within 40 working days from maturity date Target: 90% Actual: 69% Concluded within 3 months Target: 90% Other forms of proces­ sing and assistance to citizens and rejections for formal reasons Actual: 84% 1.5 months Concluded within 6 months Target: 98% Actual: 94% Concluded within 6 months from date of monitoring visit Monitoring cases3 3.8 months (from date of monitoring visit) Target: 80% Actual: 75% 1) Processing times are stated in calendar days, except for cases on access to public files, where processing times are stated in working days – as in the Access to Public Administration Files Act. The ‘maturity date’ for a case is the date on which it was ready for final processing after the Ombudsman had received the necessary information and statements from the citizen and the authorities. 2) Complaint cases concerning access to files under the Access to Public Administration Files Act, the Environmental Information Act, the Administration of Justice Act etc., with the exception of cases concerning the right of a party to a case to obtain access to documents of the case and cases of persons requesting access to information about themselves. 3) Monitoring cases comprise concluded cases concerning monitoring visits made to institutions for adults, monitoring visits to institutions for children carried out from 1 October 2016, monitoring visits to investigate physical accessibility for persons with disabilities and monitoring of forced deportations of foreign nationals. See pages 36-75 for informa­ tion about the Ombudsman’s monitoring activities.