18 ANNUAL REPORT 2017 which during the processing of the complaint cases had been pointed out as relevant issues in the meeting between citizen and authority. Besides, the review of the 30 cases has given the Taxation Division a valuable insight into the authorities’ work method – which is also relevant as general background information in the Taxation Division’s ongoing processing of complaint cases and considerations in relation to own-initiative cases. CONTINUED FOCUS ON THE WORK WITH OWN-INITIATIVE CASES In addition to the specific processing of complaint cases, the Taxation Division will focus on the continuation and development of the work in relation to carrying out investigations on the Taxation Division’s own initiative. Because we believe that by uncovering systemic errors through goal-directed own-initiative investigations we can actually help to make a difference. We will also, of course, continuously inform the outside world about our work – to advise the tax authorities and other interested parties. Because at the end of the day, the goal is to contribute to the improvement of the authorities. Among other things, we have established a special tax page on the Ombudsman’s website for knowledge sharing. Here, we publish concluded cases of general interest and a list of ongoing own-initiative investigations within the tax field. We will also continue the exchange of information with the tax authorities and other parties within the field.