45 6.7. Reception of returnees in the process of readmission (state border) During 2012 NPM conducted four visits to the airport “Nikola Tesla” in order to establish facts concerning the treatment of persons who are returning to the Republic of Serbia, according to the decision of the competent authorities of the countries with which Serbia concluded readmission agreements. During the visits, it was observed that police officers, upon landing of a plane, meet the group of returnees, and immediately, in a language they understand, inform them orally of their rights and the procedure for exercising the same. If deemed necessary, an immediate emergency medical care is provided. Subsequently interviews are being held in the Office for readmission of the Commissariat for Refugees and Migration. On this occasion, basic personal and medical information of the returnees are collected with their consent for providing the same, they are given information regarding the readmission process, their rights and responsibilities filling out the questionnaire concerning the state of their needs in order to provide them with the necessary assistance in the coming period thus to promote reintegration. They are allowed to telephone their family and friends and it is explained that they can turn the Trusteeship for Migration and other services at the local level, for further assistance. In case they do not have money for transport to the place of residence, they are provided with transportation. Returnees who do not have family or any other form of support and accommodation in Serbia are referred to the Centers for emergency reception, which were established in Šabac, Bela Palanka and Zaječar. The centers provide accommodation and meals for up to 14 days. All officers at the airport “Nikola Tesla” in Belgrade (representatives of the Border Police Station and the Office for Readmission of the Commissariat for Refugees and Migration) achieved a full cooperation with NPM and provided all requested information. Based on its findings have not shown any form of ill-treatment against persons returned in the readmission. 7. General recommendations of the NPM / 2012 1. All state authorities are obliged, in accordance with their competence, to take all possible measures to prevent the occurrence of incidents of ill-treatment, to investigate carefully all circumstances that indicate the existence of ill-treatment, to