Requests/complaints Recommendation to the Minister of Justice:  Increase the role of social workers by obliging them to inform in detail the newly admitted prisoners of their rights and responsibilities, requests/complaints mechanisms and review procedures, as well as to periodically work with prisoners, individually or in group, in relation to their rights and responsibilities, requests/complaints mechanisms and review procedure, including by providing the above information to the untried/convicted persons through brochures, or by posting it on the walls in areas accessible to all prisoners  In order to ensure that prisoners can send complaints confidentially, put confidential complaint envelopes so that the receipt of the envelope is not dependent on prison staff and the recipient of the envelope is not identified. In addition, ensure that all prisoners have free access to materialtechnical stuff (paper, pen, envelope) and are allowed to keep a certain number of envelopes in  their cells Ensure that the General Inspectorate of the Ministry of Justice, through systematic inspection and appropriate response, identifies and investigates the cases of violation of the rules of sending confidential complaints in Penitentiary Establishment Nos. 2, 8, 14 and 15, as well as the cases of exerting pressure on prisoners due to filing complaints, and punishes the perpetrators Foreign prisoners Proposal to the Parliament of Georgia:  Amend the Imprisonment Code and allow foreign convicts, whose families cannot enjoy short and long visits due to living abroad, to enjoye video calls Recommendations to the Minister of Justice:  Consider linguistic, religious and cultural characteristics of prisoners when allocating them to cells,  as well as the needs of various religious confessions when preparing food Provide interpretation for all foreign language prisoners, if necessary; inter alia, provide information about services and regulations applied in the facility in a language the understand  Ensure that the monitoring service studies the obstacles faced by prisoners at Establishment No. 8 in terms of calling abroad and takes measures to enable prisoners to enjoy the right to telephone communication without any obstacle, in accordance with the rules established by law Juveniles Recommendations to the Minister of Justice:  Provide rehabilitation activities tailored to the individual needs of juveniles placed Establishments Nos. 2 and 8 68