incentives. According to the prisoners, some information is provided to them orally upon admission, but it is difficult for them to remember it. In addition, excerpts from the legislation are constantly broadcast by one of the TV channels in the facilities. The Special Preventive Group considers it important that prisoners be provided with information about their rights and responsibilities in writing, in a consistent manner and in a language they understand, as soon as they enter the penitentiary facility. It is welcome that according to the information provided by the Special Penitentiary Service, computer stands of LEPL Legislative Herald of Georgia were placed in two penitentiary facilities, which made all the normative acts published by the Legislative Herald available for prisoners. Some prisoners at Establishment No. 15 say that after being placed in the cell, informal leaders informed them of “prison rules” and their rights and responsibilities and warned them of the expected consequences in case of violation of the rules. In particular, "watchers" warn new prisoners that if there is a problem, they should contact them and not the administration. Prisoners also noted that it was not recommended to file a complaint as it was against the informal rules, as sooner or later the author would be identified and punished. Several prisoners in semi-open facilities told the Special Preventive Group that they had received permission from "influential people" to talk to them. In addition, the Special Preventive Group witnessed a fact when one of the prisoners was going to talk about his health problems, but other prisoners did not allow him to speak. The fact that prisoners in semi-open facilities refrain from complaining due to the influence of informal leaders is also proved by the number of applications sent to the Public Defender. The diagram below shows a fairly large difference between the applications received from closed and semi-open facilities. Number of applications sent to the Public Defender in 2019 N8 (Closed establishment) 615 N2 (Closed establishment) 346 N15 (Semi-open establishment) 85 N14 (Semi-open establishment) 17 0 100 200 300 400 500 600 700 The Special Preventive Group assumes that the violation of the rules of sending confidential complaints, influence of informal governance (for which sending a complaint is inadmissible) and the 55