Report on the Performance of Activities of the National Preventive Mechanism for 2015
organizations during each visit of the Ombudswoman in the field. We also gave many verbal
recommendations, many of which were immediately implemented, pertaining to providing of
information and accommodation to refugees, treatment of vulnerable groups, availability and
quality of healthcare, night-time organization of work and schedule for volunteers, distribution
of food, clothes, blankets and other. Some of the problems we pointed out could not be
resolved until sufficient capacities were developed or international agreements reached.
As far as the involvement of the Office in international activities is concerned, apart from joint
visits to the Transit Centre in SB and the Reception Centre in Šid with the Ombudsman of Serbia
and visits to the Transit Centre in SB with the Ombudsmen of Bosnia and Herzegovina and the
representative of the European Network of National Human Rights Institutions, the
Ombudswoman actively participated in preparation and adoption of the Belgrade Declaration
on the Protection and Promotion of the Rights of Refugees and Migrants, reminding the
countries of their obligation to comply with international treaties and conventions and inviting
them to ensure access to asylum for everyone, to fulfil the obligation of prevention of inhuman
and degrading treatment and to strengthen integration measures. With regard to issues that
arose after the shifting of the refugee route toward the Slovenian border, cooperation was
achieved with the Slovenian Ombudswoman, and there was also regular cooperation with the
EU Ombudsman and the EU Fundamental Rights Agency.
Accommodation
On the first day of entry in the Republic of Croatia, refugees were
Despite the fact that
transported, mostly in an organized manner, from the border
refugees stayed at
between Croatia and Serbia to the Foreigners Reception Centre in
Opatovac Camp for
Ježevo and the Asylum Seekers Reception Centre in Zagreb, where
no longer than 24
they were provided adequate accommodation. As soon as on the
hours, the conditions
following day, the City of Zagreb furnished one pavilion of Velesajam
in the camp were not
with 2,600 mattresses for temporary accommodation, and temporary
adequate during cold
reception centres were open in Čepin and in Beli Manastir as well.
and rainy weather.
Challenges that characterized the first days were caused by the
weather conditions, but also capacities – it was crowded, hot, there was a lack of police officers
and volunteers, interpreters, portable toilets, baby food and other. During registration, a large
number of persons had to wait in the sun and without access to sanitary facilities. In the
temporary centre in Beli Manastir there were problems with electricity, water, lack of supplies
and blankets. Because transport to borders with neighbouring countries was organized as soon
as on the following day, this situation did not last.
Only three days after the beginning of the crisis, Opatovac Camp was opened, with the
accommodation capacity of approximately 4,000 persons. Accommodation was provided in
tents, which were arranged in sectors. Beds and heated facilities were provided only for
vulnerable groups. After registration, the Croatian Red Cross (hereinafter: CRC), together with
volunteers, civil society organizations and international organizations, handed out water, food,
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